Beth gets early birthday surprise from Air Decker!

Beth C. is one of the Air Decker’s regular service users, but her journey this morning took an unexpected turn…

As she boarded the bus at her usual stop, she was greeted by long-standing driver Pauline Southway and Victoria Annett, Head of Marketing for Bath Bus Company, to wish her a very happy 21st birthday!

Bath Bus Company were contacted by Beth’s mum on 8th October 2015 who explained that her daughter uses the A4 service every day to travel to and from work, and would we be able to display a poster of her as a baby as part of the birthday celebrations. Posters were produced in-house and displayed in the windows of the bus and next to the drivers cab to ensure that Beth saw them as she boarded. But the surprise didn’t end there!

When it was time for Beth to alight the bus, Pauline Southway made an announcement over the driver microphone to let passengers know it was a special day- everyone cheered and shared in the birthday greetings.

Beth was both highly embarrassed but pleased at the efforts everyone had gone to. She said “I use this bus twice a day, five days a week. I like the service.The drivers are always so friendly and greet me with a smile”.

Victoria Annett, Head of Marketing said “When Beth’s mum contacted us and asked if we would be involved in celebrating her birthday, we were only to pleased to help. We like to go that extra mile for our passengers and pride ourselves on delivering excellent customer service. Happy Birthday Beth!”.IMG_23752