Frequently Asked Questions

Tickets can be purchased online or onboard the bus with cash or contactless payment.

The return portion of the ticket is valid for three months from the outbound journey specified. Please ensure you retain the physical ticket presented to you by the driver for your return.

A senior is defined as being 60 or over. Proof of age may be required to present to the driver when you travel.

Child tickets apply to those aged between 5 - 15.

Yes, children under the age of 5 can travel for free.

A student is classed as anyone over the age of 16 who is in education and has a valid student ID card. If purchasing a student ticket, please make sure you have your ID with you when boarding the bus as this will be checked. Failure to do so will result in the ticket not being accepted.

If you hold an English Concessionary pass, you can travel for free (expect between the hours of 04:00-09:00 Monday to Friday, excluding weekends and Bank Holidays) when making local journeys.

If you hold an English Concessionary pass, you are entitled to travel for our child rate when travelling to/from Bristol Airport. Please ensure you bring your pass with you to present to the driver. Free travel to the airport is not permitted

If you flight has been cancelled, we recommend contacting the airline provider to see if they offer compensation for pre-booked travel expenses. If not, we will happily offer you a change of date within the next 12 months. Simply get in touch when you next require your ticket and we can make the relevant changes.

We only offer refunds if we have been unable to provide our service. However, we are more than happy to offer you a change of date within the next 12 months. Simply get in touch when you next require your ticket and we can make the relevant changes.

All our buses have dedicate racking for luggage located on the lower deck towards the front of the vehicle.

Unfortunately, we do not have toilet facilities onboard.

Local journey tickets can only be purchased onboard the bus with cash or contactless payment.

10 journey tickets are valid for local journeys only. They cover journeys between Bath and Highridge (excludes the A38)

All stops are request stops and we ask customers to clearly put their hand out to indicate they wish to board as the bus approaches.

If your travel plans change and you need to amend your date of travel, please get in touch and we will happily assist you.

As long as your travel date is correct, you can board any bus from your location in the direction you want to travel.

Due to our tickets being auto-generated, sometimes they may fail to arrive in your mailbox, or some information may have been entered incorrectly. Should this happen, please contact us, and we will happily resend your ticket.

We always endeavour to provide an efficient and excellent service to our customers; however, in the event that our service or staff have not met your expectations, please email airbus@bathbuscompany.com, and one of our friendly representatives will be in touch.

We always endeavour to update our website with any pre-planned events or road works that may cause delays to our service. Therefore, we recommend checking our blog for any updates or cancellations that may affect your journey. Alternatively, please get in touch and one of our friendly team members will be able to assist you.

We love to read your testimonials, so please email us or leave a review online, and we will ensure your positive feedback is passed on.

Larger items are permitted onboard, and we ask that they be safely stored within a travel bag or box and kept clear from the doors and walkways. Please contact us should you have any concerns or further queries.

All our buses are wheelchair accessible, and our friendly drivers will gladly assist you.

Food and non-alcoholic drinks are permitted to be consumed onboard. Alcoholic drinks and hot drinks are not permitted. We ask that you take any rubbish with you when you alight the bus at the end of your journey.

Journey times are subject to the time you plan on travelling during the day, and we recommend checking our timetable for a more accurate representation of journey times from your desired location.

All lost property is reported at the end of the day and entered into our lost property log. Please contact us with a description of the item and we will happily check for you.

Yes well behaved dogs are welcome on board Air Decker

If you would like to book a large group and need assistance, reach out to us at airbus@bathbuscompany.com and one of our team will help with this

Tap On Tap Off will be available on board Air Decker from 3rd March 2025.

Contactless card payment via our drivers is still accepted for all tickets on board the A4. Tap On Tap off is quicker and easier as you don't need to ask for a ticket. The cost of your journey is calculated automatically based on the stop at which you tap on, and the stop at which you tap off. If you make multiple journeys on Air Decker throughout the day or subsequent days, your fare will automatically at a daily or weekly ticket price where applicable for the journeys made.

Tap On Tap Off works across all zones - Bath, Saltford, Keynsham, South Bristol - and includes journeys to and from Bristol Airport.

You will be charged for a single ticket to the end of the route, so please ensure you do tap off in order for the correct fare to be calculated. Mistakes can happen, so do reach out to us if you have had an issue with your journey.

You need to ensure you use the same card to tap off as you do to tap on so that your journey price is calculated correctly.

If travelling as part of a group, each person needs their own contactless card or smart device to tap on tap off. If travelling with children, you can present your payment method twice to purchase the correct number of tickets.

Unfortunately not. It will only charge you an adult single fare.

If more than one contactless card or smart device are close to the reader, it may end up charging the wrong card. Keep the card/ device you want to use separately.

You can indeed! Click here to visit the dedicated transaction portal. On entering your card details you will be able to view the journeys you have made and how much you have paid over the last 90 days.